1. Subscription cancellation
Clinic software subscriptions may be reviewed for cancellation based on the active billing cycle, implementation stage, and commercial agreement applicable to the customer account.
Refund and Cancellation
Billing, subscription, and plan-cancellation guidance for VON24+ customers.
This section outlines how subscription cancellation, advance-plan benefits, refunds, and implementation-related billing reviews may be handled.
2. Advance-plan offers
Advance subscription offers such as free printer or tablet benefits apply only to qualifying plan terms and may be subject to activation, payment realization, and deployment readiness conditions.
3. Refund review criteria
Refund requests, where applicable, are reviewed against plan type, customization work already performed, support consumed, payment status, and any hardware or implementation benefits already issued.
4. Non-refundable work items
Completed customization work, implementation effort, third-party charges, issued hardware benefits, or other consumed service elements may not be refundable once delivered or activated.
5. Demo and implementation rescheduling
Demos, onboarding sessions, and implementation discussions can generally be rescheduled with prior notice through the published phone or email channels.
6. Contact for billing questions
For subscription, pricing, or cancellation clarifications, customers can contact Acropolis Systems Pvt. Ltd. at info@acropolissystems.com or by phone using the numbers listed on the website.